Frequently Asked Questions

• CREATE AN ACCOUNT

  Please follow the instruction below to create a Hanoia account to enjoy amazing shopping experiences 
  
  

  Step 1: Access to website hanoia.com and click the logo on the top right corner 

  Select  Log in > Create an account
  
  

  Step 2: Fiil in the mandatory fields (*) such as your email address, password, birthday, and more > Once you have verified that all information is correct, seclect "CREATE AN ACCOUNT" button
  
  

  Bước 3:  Once done, system will automatically access to the My Account page and a registration confirmation email will be sent to you.
  
  

  If you have any questions, please contact us for further support!

• RESET PASSWORD

  If you forgot the password, you can select "FORGOT PASSWORD" button

  Please enter your email address registered with Hanoia to receive a password reset link

  In order to change password, please log in and access to "MY ACCOUNT" then select "UPDATE PASSWORD"

• SIGN UP FOR NEWSLETTER

  If you are happy to receive more information including special offers, collection launches and exciting new products, please register your email on "GET ON THE LIST" selection at the bottom of our webpage and tap "SEND"

• CANCEL NEWSLETTER SUBSCRIPTION

  In order to unsubcrise Hanoia newsletter, please scroll to the bottom of an email you received and select "UNSUBSCRIBE". Since you unsubcrise, you will not receive any email from Hanoia including promotion news update offered for Hanoia membership

• PLACE AN ORDER

  Please find more information here

• EXCHANGE POLICY

  Please find more information here

• EXCHANGE INSTRUCTION

  Please find more information here

• DELIVERY POLICY

  Please find more information here