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HƯỚNG DẪN BẢO QUẢN

Chính sách đổi hàng áp dụng cho khách hàng mua sắm và thanh toán trực tiếp tại hệ thống cửa hàng Hanoia, hoặc tại trang web Hanoia.com (sau đây gọi tắt là “trang web”).

- Đối với hàng hóa mua tại cửa hàng, quý khách vui lòng liên hệ cửa hàng ban đầu để được giải quyết yêu cầu đổi hàng.
- Đối với hàng mua online trên website, quý khách gửi yêu cầu đổi hàng đến hộp thư support@hanoia.com.

Điều kiện đổi hàng:

1. Áp dụng đổi hàng với các sản phẩm nguyên giá.

  • Không hỗ trợ đổi hàng cho các sản phẩm giảm giá, đơn đặt làm theo yêu cầu
  • Không áp dụng hoàn tiền trả hàng

2. Mỗi sản phẩm được đổi 01 lần, trong vòng 07 ngày kể từ ngày khách nhận được hàng.
Thời hạn đổi hàng được tính từ ngày đơn hàng giao thành công được thể hiện trên hệ thống cho đến ngày khách gửi hàng cho đơn vị vận chuyển.
Lưu ý: Thứ 7, Chủ Nhật và các ngày lễ, Tết đều được tính vào khoảng thời gian có thể đổi hàng

3. Có đủ bản gốc biên lai/hóa đơn mua hàng, kèm phiếu bảo hành (nếu có).

4. Tất cả các sản phẩm đổi phải đảm bảo hàng mới, chưa qua sử dụng. Hàng giữ nguyên nhãn mác, hộp/bao bì sản phẩm, phụ kiện đi kèm như ban đầu (bao gồm giấy lót sản phẩm) cùng với túi, hộp, và quà tặng kèm theo (nếu có).

5. Chỉ chấp nhận việc đổi sang sản phẩm khác có giá ngang bằng hoặc cao hơn giá mua ban đầu

  • Nếu giá sản phẩm đổi cao hơn, khách hàng thanh toán thêm phần phí chênh lệch sản phẩm.
  • Nếu giá sản phẩm đổi thấp hơn, Hanoia sẽ không hoàn trả phần chênh lệch.

6. Trong trường hợp việc đổi hàng được thực hiện không phải lỗi từ sản phẩm và từ nhu cầu của khách hàng, khách hàng sẽ chịu toàn bộ chi phí vận chuyển hàng hóa đổi.

Lưu ý: Nếu sản phẩm không đáp ứng đúng các điều kiện theo Chính sách đổi hàng này, yêu cầu Đổi/Trả hàng sẽ bị từ chối và được gửi trả lại cho khách hàng với chi phí do khách hàng thanh toán. Để thuận tiện, quý khách vui lòng kiểm tra tình trạng sản phẩm, trước khi thực hiện yêu cầu đổi hàng.

******

EXCHANGE POLICY

- For in-store purchases, please contact to the original store for the exchange request to be processed
- For online orders on website Hanoia.com, please send exchange requests to support@hanoia.com.

Exchange requirements:

1. Exchange request is qualified for the full-price products only (not valid for the product on discount, personalized, specially ordered or made-to-measure items)
- Purchased items are non-refundable.

2. Products can only be exchanged once within 7 days from the date of customer received products.
The exchange time limit is from the delivery date shown on the system to the day the customer sends them back to the delivery service.
Note: Saturdays, Sundays, and public holidays are included in the exchangeable period.

3. The returned items must be accompanied by the original receipt (or a copy in the case of a partial return).

4. Products must be in the original condition they were purchased in, unused and unwashed. All packaging and the price tags, product labels, stickers or novelties objects (if available) must be intact and attached to the product.

5. Products can only be exchanged for items of equivalent or higher value

  • If the new item price is higher, customer need to pay the different amount.
  • If the new item price is cheaper, we will not refund the different amount.

6. Delivery cost for exchange shall be borne by the customer.

Note : If the return products do not fulfill any of the above-stated requirements, the exchange request would be rejected and sent back to the customers. For your convenience, please make sure to check all the conditions as stated above before proceeding to exchange.

    1. Lacquerware
  • Avoid sharp or hard objects to come in contact with the product to prevent surface scratching.
  • Avoid rapid fluctuations in temperature and humidity
  • Avoid high humidity environments (e.g., bathrooms).
  • Avoid highly acidic cleaning agents, only use liquid soap dilute with water.
  • Do not store or display the product at temperature above 70°C (158°F).
  • Wipe the product with a dry, soft cloth.
  • Do not put into the dishwasher.

    • 2. Stone
  • Avoid sharp or hard objects to come in contact with the product to prevent surface scratching.
  • Avoid rapid fluctuations in temperature and humidity.
  • Avoid highly acidic cleaning agents, only use liquid soap dilute with water.
  • Do not store or display the product at temperature above 70°C (158°F).
  • Wipe the product with a soft cloth.
  • Do not put into the dishwasher.
  • If dark colored or acidic liquids such as wine, coffee or lemon/orange juice spill on stone. products it should be removed as soon as possible to avoid stains.

    • 3. Bamboo or Rattan
  • Display and store in a dry, airy environment.
  • Avoid sharp or hard objects to come in contact with the product to prevent scratching and breaking.
  • Avoid contacting with flammable materials.
  • Do not put into microwave, oven and dishwasher.
  • Wipe bamboo or rattan with small brushes, soft cloth or rubber sponge.
  • Avoid soaking in water or highly acidic cleaning agents.
  • A vacuum cleaner can be used to clean the crevices instead of wiping with a rag.
  • Clean product at least once a year.

    DO'S
  • Wipe your gold-plated jewelry with a damp microfiber cloth or piece of cotton after wearing it to remove any sweat or smudges.
  • Keep your gold-plated jewelry away from chemical products like detergent and personal care items like perfumes, hairsprays, lotions and creams.
  • We recommend taking off your gold-plated jewelry when exercising and sleeping.
  • When not wearing, it is best to keep it in a closed place like in a soft pouch or box. Make sure to separate it from other pieces of jewelry to prevent rubbing, which can lead to flaking.

    • DONT'S
  • Gold plating is sensitive to any kind of water. As water will damage and discolor gold, we recommened you not wear your jewelry when hitting the shower, pool, sauna, hot tub or the beach.
  • We also recommend you not wear your gold-plated jewelry while doing laundry or dishes.

    • NOTE
    If you need to polish, replate or repair broken jewelry, please contact and visit Hanoia store for repair service.

    1. Lacquered surface
  • Avoid direct contact with sunlight as UV rays can damage and age the lacquered surface.
  • Avoid sharp or hard objects to come in contact with the product to prevent scratching.
  • Avoid rapid fluctuations in temperature and humidity.
  • Avoid high humidity environments (e.g., bathrooms).
  • Avoid highly acidic cleaning agents and hot/cold water.
  • Do not use chemicals, hot/cold water to clean the lacquered surface.
  • How to clean:
    -  Vacuum the surface of the products every 1-2 weeks. Do not let the tip of the vacuum cleaner come into contact with the lacquered surface to prevent scratching.
    -  Wipe with a dry, soft cloth.

    2. Wood and veneer
  • Avoid direct contact with sunlight.
  • Avoid rapid fluctuations in temperature and humidity.
  • Keep the product away from hot air vents or air-conditioning vents.
  • Avoid liquids absorbing into the product or placing the product in high humidity environments as woods (including natural, industrial, veneer, etc.) generally have poor water resistance.
  • Keep the furniture away from heat sources that might cause explosion.
  • Avoid sharp or hard objects to come in contact with the product to prevent scratching.
  • Do not place hot objects (e.g., heated pans, baking trays, etc.) directly onto the wood surface, use heat resistant table pad.
  • Use a protective mat when writing with a ballpoint pen on the surface of the furniture.
  • How to clean:
    -  Clean regularly to maintain the beauty of the product and prevent grease, fiber and dirt that can affect the coating.
    -  Use a soft cotton cloth, moistened by water or wood polish, depends on the type of wood being used. Do not use dry cloth as it can damage the finishing. Use a light hand and switch up the side of cloth in use regularly.

    • 3. Leather
  • Avoid direct contact with sunlight and heat sources.
  • Do not use heat to dry leather.
  • Avoid direct contact with water or moisture.
  • Avoid sharp objects.
  • How to clean:
    -  Clean the leather surface weekly with clean and slightly damp cloth.
    -  If grease leave on leather, use dry cloth or weak cleaning agents to clean grease on leather but do not use water.
    -  To clean a stain on the leather surface: Use a clean, damp foam dips into a cleaning agent then tests on a small patch of leather that is not easily visible to check if there is any undesirable effect on the surface. Place the product in airy environment to dry after cleaning, do not use direct heat such as hair dryer to dry the leather surface.

    • -  Only use soft vacuum cleaner brush to prevent scratching

    4. Fabric
  • Avoid direct contact with sunlight and heat sources.
  • Avoid sharp objects.
  • Quickly clean the fabric in case there is a stain.
  • Do not put newspaper/magazines on the fabric surface as the ink from these papers can transfer to the fabric.
  • How to clean:
    -  Clean weekly using vacuum cleaner brush head.
    -  For fabrics that can be removed to clean such as cushion cover, it can dry-wash or wash by hand with soap without bleach chemical.

    5. Stone
  • Do not place hot objects (heated pans, baking trays, etc.) directly onto the stone surface to avoid cracking.
  • If any liquid is spilled on the stone surface, clean right away with a cloth.
  • Clean the surface regularly to avoid the natural staining of the stone.
  • To clean more thoroughly, use a cleaning agent with neutral pH level as acidic or alkaline agents can damage stone surface.
  • How to use: Use a soft clean cloth.

    6. Brass
  • Avoid liquids and humidity.
  • Avoid sharp objects and harsh surfaces to in order not to damage the protective layer.
  • How to clean: First clean with a damp cloth that dipped in cleaning agent with a neutral pH then dry with a dry cloth

    7. Glass
  • Do not place heavy objects onto the glass surface.
  • How to clean: Use glass cleaner to clean.

    8. Metal accessories (hinges, rays, trays, rails, etc.)
  • Keep the accessories dry.
  • Do not exceed the recommended load of the accessories.
  • Maintain the accessories every 3 – 6 weeks to extend the product life.

    9. Ceramic
  • The products are safe with any hot and cold food.
  • The product can be used in the microwave.
  • Remove the bamboo part before cleaning for ceramic products that come with bamboo decorations.
  • Do not clean ceramic products with sand, metal or hard plastic washing tool
  • In case the teapot or teacup is stained due to tea, use toothpaste or vinegar solution mixed with salt overnight and then brush it to regain the original color of the product.

    1. Lacquer silk
  • Lacquer silk products should be washed once to ensure all the sap is taken out before in use.
  • Hand wash is preferred, as using washing machine might causing lint.
  • Wash with cold water only.
  • Dry clothes in the shade, do not put into dryer with high temperature.
  • Do not dry clean.
  • Iron at low temperature while the fabric is moist; keep the steam iron away from the fabric while ironing

    • 2. Silk
  • Wash with shampoo or weak lemon juice.
  • Avoid highly acidic washing agent.
  • Wash with cold water only.
  • Vertical-rinse in the last step without squeezing.
  • Avoid soaking too long
  • Dry clean is recommended.
  • Dry in the shade./li>
  • Iron at low temperature when the fabric is moist.

  • HOME DECOR

    1. LACQUER

    • Do not let hard or sharp objects come into contact with the product to avoid scratching.
    • Avoid unusual changes in temperature and humidity.
    • Avoid high humidity in places like bathrooms and avoid contact with water (except for specifically designed products/surfaces such as the inside of vases).
    • Avoid direct sunlight. Ultraviolet rays from sunlight will damage and age the lacquer surface.
    • Do not use highly acidic cleaners, use soap diluted with water instead.
    • Do not store or display the product at temperatures above 70°C.
    • Only clean the product with a soft and dry cloth or towel.
    • Do not clean products with a dishwasher.

    2. STONE 

    • Do not let hard or sharp objects come into contact with the product to avoid scratching.
    • Avoid unusual changes in temperature and humidity.
    • Cleaning instructions: Only use a clean, soft cloth to wipe the stone surface.
    • Do not use highly acidic cleaners, use mild detergent (diluted soap with water) instead.
    • Do not store or display the product at temperatures above 70°C.
    • Do not clean products with a dishwasher.
    • After contact with dark-colored items (printed papers…) or highly acidic liquids such as wine, coffee, lemon/orange juice, immediate cleaning should be done to avoid stains.
    • Stones are affected by temperature, so coasters should be served underneath hot content to protect the surface from cracking.
    • Use a clean cloth to dry spills immediately
    • Clean the surface regularly to avoid stains on the surface of the natural stone
    • If more thorough cleaning is required, a neutral pH cleaning solution is suggested. Acid or alkaline cleaning products can damage the stone surface.

    3. BRASS

    • All of Hanoia’s brass products have a protective coating. Therefore, do not clean with brass polish creams or solutions containing high acids.
    • Under no circumstances should brass products be soaked in water. For cleaning, use only a soft damp cloth of warm water.
    • Keep away from sharp, rough objects to avoid scratching the surface and not damaging the protective coating. Scratching the surface can allow the air to come into direct contact with the metal and cause rusting.
    • A soft, dry towel can also be used to polish the product after cleaning.
    • Use a small brush to clean the dirt inside the engraved details.

    4. RATTAN

    • Store items in a cool, dry place.
    • Avoid contact with sharp, hard objects to prevent them from scratching or breaking.
    • Avoid contact with potentially explosive substances.
    • Do not put in microwave, oven or dishwasher.
    • Clean bamboo and rattan furniture with a small broom or soft cloth.
    • Avoid soaking the product in water or using strong detergents.
    • Clean items at least once a year, use the dusting brush from vacuum cleaner to clean the crevices instead of wiping it with a rag.

  • FURNITURE

    • Do not let hard or sharp objects to come into contact with the product to avoid scratching.
    • Avoid direct sunlight. Ultraviolet rays from sunlight will damage and age the lacquer surface, leather, fabric and wood.
    • Avoid unusual changes in temperature and humidity.
    • Use coasters, trays, tablecloths, pads to protect surfaces during usage. Lift and place objects gently instead of sliding them on the product surface.
    • Always use a protective pad when writing with a ballpoint pen on the surface of the furniture.

    1. LACQUER SURFACE

    • Do not store or display the product at temperatures above 70°C.
    • Avoid places with high humidity such as bathrooms, except for products specially designed to do so.
    • Do not use highly acidic detergents, use only mild detergent (or diluted soap with water). 
    • Do not use chemicals, too hot or cold water to clean the lacquer surface.
    • Cleaning instructions: Vacuum the product every 1 or 2 weeks, the tip of the vacuum cleaner should not touch the lacquered surface to avoid scratching. Use a soft, clean cloth to wipe and clean the glossy surface of the lacquer.

    2. WOOD AND VENEER

    • Avoidexposure to directsunlight.
    • Place the product away from heater vents or air conditioning vents.
    • Natural wood, industrial wood (artificial wood) including MFC, MDF, Veneer... has poor water resistance. Do not allow water or other liquids to penetrate into the product, or place the product in damp places. Quickly wipe spills with a soft cloth gently.
    • Avoid placing the product near flammable heat sources.
    • Cleaning instructions: A regular cleaning will help maintain the value of the product. Regular dusting and cleaning will remove grease, fiber and dirt build-up that can weaken the surface finishing.
    • The product needs to be cleaned with a soft, non-coarse cotton cloth moistened with water. Cleaning the product with a dry cloth may scratch the finishing. Wipe gently and change wipes frequently.

    3. LEATHER

    • Do not use heat to dry the leather
    • Do not have direct contact with moisture or water.
    • Avoid contact with sharp objects on the leather surface
    • Cleaning instructions: 
      - Clean the leather surface weekly by taking a clean cotton towel soaked in water, then wringing it dry and gently wiping it a few times on the surface.
      - If the skin is greasy, wipe it off with a dry cloth. A mild detergent can be used to clean, but do not use water to wipe.
      - If there are stains on the leather surface, use a clean, slightly damp sponge to dip in a mild detergent and then test it in a hidden corner first. Observe if the cleaner will damage the product before performing a full cleaning.
      - After wiping, let the skin dry naturally in a ventilated space, do not use a dryer, as it will cause the skin to crack and peel.
      - Use a vacuum cleaner with a soft nozzle (dusting brush) to clean once in a while without scratching the surface.

    4. FABRIC

    • When there is a stain on the surface, clean it immediately.
    • Do not put newspapers, or printed papers on the surface of the fabric, ink from newspapers, printing paper will be very easy to smear on the surface of the fabric.
    • Cleaning instructions:
      - Vacuum once a week with a vacuum cleaner with a dusting brush
      - For washable fabrics, you should dry clean or wash by hand with soap without bleach.

    5. COPPER 

    • Do not expose to moisture, water
    • Cleaning instructions: Clean the surface with a damp cloth with neutral pH detergent, then clean again with a dry cloth.

    6. METAL ACCESSORIES (HINGES, LOCK, HANDLE, HANDLE, TRAY, RAILS...)

    • Keep metal accessories dry.
    • Do not exceed the allowable load of the accessory.
    • Periodic maintenance of accessories (once every 3-6 months) to maintain and prolong the product’s quality.

    7. GLASS 

    • Do not place heavy objects on the glass
    • Cleaning instructions: Use glass cleaner to clean the surface. Avoid using hard water that will leave a residue.

    8. CERAMIC

    • The product is safe for all types of hot and cold foods and beverages.
    • The product is microwave friendly.
    • Disassemble the rattan-part before cleaning for ceramic products that come with rattan decorations.
    • Never scrub ceramics with sand, metal sponge or hard plastic.
    • In case the teapot or teacup is stained with tea, you can use toothpaste or vinegar solution mixed with salt overnight and then brush it to regain the original color of the product.

  • LEATHER

    To keep your leather products in good condition, we recommend that you follow these instructions:

    • Do not rub the product on abrasive rough surfaces, especially the corners.
    • Keep the product away from humid environments, avoid direct exposure to sunlight for a long time
    • Keep the product away from any direct heat (radiator, in the trunk, in the car under hot weather, high temperature, etc.)
    • Avoid contact with color solutions, cosmetics, perfumes and alcohol, as well as any heavily colored materials that may stain the product (e.g. print publications, magazines, other types of leather, etc.)
    • Never store leather bags in an airtight cabinet when not in use. You should store the product in the provided dust bag, keep the product in a dry, well-ventilated space.

    1. GENUINE LEATHER AND VEGAN LEATHER

    • In case of contact with water, blot lightly with an absorbent, light-colored, lint-free cloth. Natural vegetable cowhide over time will gradually develop a glossy/patina layer when exposed to air and light. To ensure a consistent finish, when not in use, store your product in the provided dust bag, keep in a cool, dry place. The more polished the leather is, the tighter the surface becomes and the harder it becomes to crack and scratch.

    2. CALF AND COWHIDE LEATHER

    • Calf and cowhide leather of all types scratch easily and can be damaged by solvents or liquids. If soiled, wipe gently with a damp, soft, dry, light-colored cloth (the risk of staining from the towel is higher if the towel is dark). Do not wash leather bags yourself in anyway. If the bag gets wet, let it air dry, do not heat the leather surface.

    3. FABRIC LINING

    • Light-colored lining gets dirty easily. If your lining is soiled, wipe gently with a soft, light-colored, lint-free cloth lightly moistened with water (or pH-neutral soap). Do not use strong detergent solutions (dish washing liquid, bleach, etc.) to wash and clean the lining fabric under any circumstances.

    4. LEATHER LINING

    • Leather material is chosen to be used for high-end leather bags, but the lining will not be as perfect as the main leather. Color variation, branding marks and scars are standard characteristics of authentic leather and should be expected. Although they are more durable than fabric, they are sensitive to light and subject to abrasion. Lining leathers are often less durable and more prone to scratches than the authentic leather. We recommend avoiding any contact with sharp objects. However, an all-leather bag will give you the best experience.

    Proper care of a leather bag will allow you to preserve its beauty for many years and at some point it will become an indispensable companion in your personal style discovery journey.

    If you have any problem, please contact the store from which you purchased the bag.

  • READY TO WEAR

    OVERALL GUIDANCE

    • Read and follow the washing instructions listed on the Care label
    • It is recommended to wash clothes of the same color in the first washes
    • Do not pour detergents or bleach directly on clothes
    • Hanging clothes in a dry place will last longer than using the dryer
    • Avoid drying clothes in direct sunlight. Dry in a ventilated space

    PRINTS

    First wash

    • Handwash in cold water and no soap (preferred). If machine washing, turn it inside out and do not wash with hard/spiky clothes such as jeans, T-shirts/pants with fastenings,...
    • Do not pour detergents directly onto the print. A diluted mild detergent can be used.

    Regular washes

    • T-shirts should be washed in cold water or warm water below 30 degrees to avoid stretching the fabric and loosening the shirt.
    • Do not pour detergents or bleach directly onto the print. Avoid using strong detergents.
    • To use the T-shirt longer, it is recommended to wash it by hand. Turning your T-shirt inside out or using a washing bag is recommended when machine washing to prevent the printed surface from being lifted. 

    Do not iron directly on the surface of the printed image. It is recommended to iron on low heat and turn the shirt inside out before ironing to avoid damaging the color of the fabric and causing peeling or distortion of the print.

  • LACQUER JEWELRY

    1. LACQUER

    • Do not let hard or sharp objects come into contact with the product to avoid scratching.
    • Avoid unusual changes in temperature and humidity.
    • Avoid high humidity in places like bathrooms and avoid contact with water (except for specifically designed products/surfaces such as the inside of vases).
    • Avoid direct sunlight. Ultraviolet rays from sunlight will damage and age the lacquer surface.
    • Do not use highly acidic cleaners, use soap diluted with water instead.
    • Do not store or display the product at temperatures above 70°C.
    • Only clean the product with a soft and dry cloth or towel.
    • Do not clean products with a dishwasher.

    2. COPPER 

    • All of Hanoia’s brass products have a protective coating. Therefore, do not clean with brass polish creams or solutions containing high acids.
    • Under no circumstances should brass products be soaked in water. For cleaning, use only a soft damp cloth with warm water.
    • Keep away from sharp, rough objects to avoid scratching the surface and not damaging the protective coating. Scratching the surface can allow the air to come into direct contact with the metal and cause rusting.
    • A soft, dry towel can also be used to polish the product after cleaning.
    • Use a small brush to clean the dirt inside the engraved details.
    • Avoid unusual changes in temperature and humidity.
    • Do not store or display the product at temperatures above 70°C.

    3. HORN

    • Horn is a natural material that responds to changes in temperature and humidity. It is recommended to store and use the product in places with no significant fluctuation in temperature; avoid contact with areas where the temperature is too hot or too cold/dry. 
    • Avoid soaking the product in water, only clean with a soft damp cloth with water or diluted soap (mild detergent).
    • Dry the product immediately after cleaning.
    • Do not use the dishwasher.
    • Avoid soaking the product in water or using strong abrasive cleaners.
    • A vacuum cleaner with a soft dusting brush can be used to clean crevices instead of wiping it with a rag.
    • Although the horn is flexible and elastic, strong bending actions should be avoided
    • For areas with year-round dry weather, a gentle Vaseline wipe can be applied to preserve the horns.


  • GOLD-PLATED JEWELRY

    All plated jewellery will naturally tarnish and look dull if proper care has not been taken. Here are some quick and easy tips to take care of your jewellery for a longer lasting lifecycle:

    • Keep it away from wood
      Avoid leaving your jewellery on chemically treated surfaces or on wood which can stain or speed up the tarnishing process.
    • Keep it in a ziplock bag
      Over time, your jewelry comes in contact with moisture and air which causes it to eventually tarnish. Put it in a ziplock bag and squeeze out all the air before sealing.
    • Store your silver with chalk
      Chalk absorbs moisture, or if you find that dusty, invest in some dehumidifiers or silica packs.
    • Away from skincare
      Putting it on after you’ve applied your make-up and sprayed any perfume, hairspray or other beauty products. The chemicals in these products can damage your jewellery and reduce its lustre, so avoid letting them come into contact with each other.
    • Keep your jewellery dry
      Never wear silver jewellery when you go swimming or at the sauna. Especially in the case of chlorinated water! Always take off any jewellery before getting into a pool or making a trip to the spa.
    • Keep away from direct sunlight
      Prolonged exposure to light and heat can impact the colour and durability of many gemstones, so make sure to protect your jewellery from these harsh conditions. When you’re not wearing your new jewellery design, be sure to store it in a cool, dark place out of direct sunlight.
    • Keep gold jewellery separately from silver jewellery - Store it separately
      Gold scratches easily, so keep them in individual soft cloth bags or the original boxes they came it.
      A jewellery box with small, padded compartments will prevent items from scraping, scratching and bumping into one another, and will also keep your collection out of direct sunlight and protected from dust.
    • Wipe after wearing
      Gently wipe down your jewellery after every wear using a soft, lint-free cloth to remove dust or dirt, and to prevent build-ups of other substances like creams and perfumes.
    • Do not use toothpaste
      That home remedy is too abrasive and will damage your jewellery in the long run.
    • Use dishwashing soap and warm water
      For pieces that are dull, filmy, or starting to discolor, mix a few drops of mild dish soap with warm water and rub the jewelry with a soft cloth. Rinse in cool water and buff with a cloth until dry.
    • Give your jewellery a no-soak treatment
      For pearls and other porous stones, use a small makeup brush dipped in shampoo and water to clean. Use a damp cloth to wipe the pearl.
    • Use cotton buds for fiddly areas
      It can be a challenge to polish all the nooks and crannies of certain jewellery items (Nomination charm bracelets being a prime culprit). In this case, non-plastic cotton buds can allow you reach some of the more awkward areas.
    • Put your pieces on rotation
      Jewellery isn’t meant to be worn 24/7, give it a break and show some love to other pieces of jewellery.
    • Different materials require different cleaning processes
      It’s important to know exactly what you’re dealing with before starting to clean, as the incorrect technique or substances could cause undue harm to your precious jewellery.

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