Due to the heavy rain and flooding caused by Typhoon Yagi in the northern region, Hanoia would like to inform our valued customers of the following updates regarding shipping services and delivery times:

1. Temporary suspension of express delivery services for orders with delivery addresses in the areas affected by the typhoon from September 10, 2024, until further updates are provided.

Affected provinces/cities: Hanoi, Quang Ninh, Hai Phong, Yen Bai, Bac Giang, Ha Giang, Thai Nguyen, Bac Ninh, Phu Tho, Tuyen Quang, Ninh Binh, Son La, Lao Cai, Vinh Phuc, Bac Kan, Cao Bang, Lang Son, Thanh Hoa.

2. For orders with delivery addresses in other areas: order processing and delivery times may be longer than the estimated delivery time.

3. Express shipping service - chargeable (applicable to Hanoi & Ho Chi Minh City inner city areas (*); depends on product inventory in each city) Normal operation during the holiday period

• Inner-city Hanoi: Some streets may be affected. 
• Ho Chi Minh City: Operations remain normal.

Please contact the Customer Service Department for more details on availability and expected operating time before placing an order.

(*) List of 12 inner city districts of Hanoi & 15 inner city districts of Ho Chi Minh City:

• TP. Hà Nội: Hoàn Kiếm, Hai Bà Trưng, Ba Đình, Đống Đa, Tây Hồ, Cầu Giấy, Thanh Xuân, Hoàng Mai, Nam Từ Liêm, Bắc Từ Liêm, Hà Đông, Long Biên.
• TP. Hồ Chí Minh: Quận 1, Quận 2, Quận 3, Quận 4, Quận 5, Quận 6, Quận 7, Quận 8, Quận 10, Quận 11, Quận Tân Bình, Quận Tân Phú, Quận Phú Nhuận, Quận Bình Thạnh, Quận Gò Vấp.

Hanoia will continue to provide updates from the shipping carriers and government agencies as soon as possible. Thank you for your understanding regarding this inconvenience.

Hanoia would like to inform our valued customers of the working schedule of the 2/9 holiday as follows: Due to the heavy rain and flooding caused by Typhoon Yagi in the northern region, Maje Vietnam provides the following updates regarding shipping services and delivery times:

I/ DELIVERY SCHEDULES

1. Standard delivery: closed from September 1 (Sunday) to September 3 (Tuesday). Orders placed during the holiday period will be processed from September 4 (Wednesday)

• With other provinces and suburban districts of Hanoi & HCM city: kindly place order before August 27 (Tuesday)
• With the inner area of Hanoi & HCM city:kindly place your order before August 28 (Wednesday) to ensure receive the items prior the holiday

2. Express shipping service - chargeable (applicable to Hanoi & Ho Chi Minh City inner city areas (*); depends on product inventory in each city) Normal operation during the holiday period

Please contact the Customer Service Department for more details on availability and expected operating time before placing an order.

(*) List of 12 inner city districts of Hanoi & 15 inner city districts of Ho Chi Minh City:

• TP. Hà Nội: Hoàn Kiếm, Hai Bà Trưng, Ba Đình, Đống Đa, Tây Hồ, Cầu Giấy, Thanh Xuân, Hoàng Mai, Nam Từ Liêm, Bắc Từ Liêm, Hà Đông, Long Biên.
• TP. Hồ Chí Minh: Quận 1, Quận 2, Quận 3, Quận 4, Quận 5, Quận 6, Quận 7, Quận 8, Quận 10, Quận 11, Quận Tân Bình, Quận Tân Phú, Quận Phú Nhuận, Quận Bình Thạnh, Quận Gò Vấp.

II/ CUSTOMER SERVICE CENTER

From September 2 to September 3, the Customer Service will operate from 9AM to 6PM and return to normal operations from 9AM to 9PM from September 4.

- Due to the policy, the delivery company can decline the claims if you agree to receive the goods and have signed the receipt of delivery. Therefore, please check the product's packaging carefully before signing the receipt. If the product packaging shows signs of damage (torn, dented, punctured, or wet) and you suspect that the goods inside have been damaged, please refuse to receive the goods and notify us.

- Orders will be delivered to your home, except for cases such as: restricted access to office areas, apartments or high rise buildings (only delivered at the receptionist of the building).

- Customers are encouraged to always record a video of unpackaging to have evidence of the complaint handling process (if any).

- If there are any complaints related to the order, please send feedback to Hanoia with images of the box or package status and the product to be resolved promptly.

Delivery Coverage

- Hanoia supports delivery to customers nationwide. If customer want to support international shipping, please contact to Hanoia before placing the order.
- In the event of an epidemic or a natural disaster, the delivery area may be changed in accordance with government regulations.

Delivery Time

Delivery service works during office hours from Monday to Saturday (except for Sunday and public holidays)

• Standard delivery: From 2 to 5 working days
• Express delivery - chargeable (applicable to Hanoi & Ho Chi Minh City inner city areas (*); depends on product inventory in each city): From 1-2 working days
• Pick up goods at the store: From 24 to 72 hours

Note: This is the estimated delivery time. This time may change for some unexpected reasons and will notify you if there are any. Delivery time in the district, or in special island districts and communes according to separate regulations, may add 1-3 days compared to the delivery time. 

(*) List of 12 inner city districts of Hanoi & 15 inner city districts of Ho Chi Minh City:

• TP. Hà Nội: Hoàn Kiếm, Hai Bà Trưng, Ba Đình, Đống Đa, Tây Hồ, Cầu Giấy, Thanh Xuân, Hoàng Mai, Nam Từ Liêm, Bắc Từ Liêm, Hà Đông, Long Biên.
• TP. Hồ Chí Minh: Quận 1, Quận 2, Quận 3, Quận 4, Quận 5, Quận 6, Quận 7, Quận 8, Quận 10, Quận 11, Quận Tân Bình, Quận Tân Phú, Quận Phú Nhuận, Quận Bình Thạnh, Quận Gò Vấp.

Shipping Fee

(*) From 12 Aug 2023, free nationwide standard delivery applies to all orders on the website. (Does not apply to express delivery service)

The shipping fee of the order is calculated based on the distance from the Hanoia warehouse to your shipping address, along with the weight of the product.
Details of the shipping fee will be clearly shown on the order completion page after you enter the shipping address.

For any questions about the delivery policy, please contact us via

• Hotline 19000468 (or 0961 272 486) (Working hours: 9AM – 9PM from Monday to Sunday, except for public holidays.)
• "Chat" icon on the website or direct message to Facebook Hanoia
• Send mail to support@hanoia.com