Hanoia products will be warranted according to the time specified in the warranty card.
Product warranty period:
Home decor and jewelry: 12 months
Furniture: 24 months
Clothing and Souvenir: no warranty
The warranty period is valid from the time the customer receives the product (Based on the invoice & warranty card).
Warranty conditions:
The product is still in the warranty period.
Warranty card is filled with all required information and is not damaged, torn or defaced.
Warranty refusal conditions:
The product does not come with a warranty card or a valid purchase invoice.
The warranty period has expired.
Discounted products.
Products scratch or damage caused by customers during use.
The product not being used in accordance with Hanoia instruction of use, causing damage.
The product has been changed or fix not by Hanoia.
Damages caused by insects and animals.
The force majeure damages caused by natural disasters, fires, earthquakes, etc.
Natural wear and tear during use.
Scope of warranty
Hanoia only warrant for products that are damaged due to manufacturer or material errors.
Home décor items are warranted for defects such as visible connecting joints on the lacquer surface, discoloration, oxidation of accessories, disjointedness of accessories due to unsatisfactory manufacturing technique.
Jewelry items are warranted for faults such as oxidation of material, disjointedness of accessories or breakage of product latch.
Furniture items are warranted for defects such as warping, cracking, wood termites, disjointedness or oxidation of accessories.
Warranty process
For Home décor items and Jewelries, please bring the product along with its warranty card to the store of purchase.
For Furniture items, please send defect details along with photos to [email protected].
Hanoia is responsible for examining the product, identifying the warranty coverage according to brand policy.
For products within the warranty scope, it is Hanoia’s decision to repair the defect, exchange for a new product or refund the customer.
For products not covered by the warranty, in case customers want to repair, Hanoia will inform the repair fee and get the customer’s consent before performing the repair.
Hanoia is responsible for checking products within 02 (two) working days and notifying customers of the delivery time.
