Warranty Policy

  1. Warranty period:
  • Hanoia products will be warranted according to the time specified in the warranty card.
  • Product warranty period:
    • Home decor and jewelry: 12 months
    • Furniture: 24 months
    • Clothing and Souvenir: no warranty
  • The warranty period is valid from the time the customer receives the product (Based on the invoice & warranty card).
  1. Warranty conditions:
  • The product is still in the warranty period.
  • Warranty card is filled with all required information and is not damaged, torn or defaced.
  1. Warranty refusal conditions:
  • The product does not come with a warranty card or a valid purchase invoice.
  • The warranty period has expired.
  • Discounted products.
  • Products scratch or damage caused by customers during use.
  • The product not being used in accordance with Hanoia instruction of use, causing damage.
  • The product has been changed or fix not by Hanoia.
  • Damages caused by insects and animals.
  • The force majeure damages caused by natural disasters, fires, earthquakes, etc.
  • Natural wear and tear during use.
  1. Scope of warranty
  • Hanoia only warrant for products that are damaged due to manufacturer or material errors.
  • Home décor items are warranted for defects such as visible connecting joints on the lacquer surface, discoloration, oxidation of accessories, disjointedness of accessories due to unsatisfactory manufacturing technique.
  • Jewelry items are warranted for faults such as oxidation of material, disjointedness of accessories or breakage of product latch.
  • Furniture items are warranted for defects such as warping, cracking, wood termites, disjointedness or oxidation of accessories.
  1. Warranty process
  • For Home décor items and Jewelries, please bring the product along with its warranty card to the store of purchase.
  • For Furniture items, please send defect details along with photos to [email protected].
  • Hanoia is responsible for examining the product, identifying the warranty coverage according to brand policy.
  • For products within the warranty scope, it is Hanoia’s decision to repair the defect, exchange for a new product or refund the customer.
  • For products not covered by the warranty, in case customers want to repair, Hanoia will inform the repair fee and get the customer’s consent before performing the repair.
  • Hanoia is responsible for checking products within 02 (two) working days and notifying customers of the delivery time.